Remapping and Solutions

Please ensure you abide by your own country's laws and regulations as well as your company's policy. We will not be held responsible for any activity that may be deemed as illegal in your country or against your company's policy. We are a Tuning File Service provider and do as requested by you as the client. What we do is not illegal, but it may not be accepted by your country's regulations or company policy, and therefor it will be your own responsability as the end user.

Due to software/file alterations and consulting being in a digital format and a non-tangible item, ALL payments for online monetary units on our tuning portal are Non-refundable on PayPal or any other payment method. The monetary unit cannot be transferred to other account holders. Not more than one user is allowed to use a single account. If there are any software/file issues that we cannot resolve, then the user’s online account will be refunded back into the monetary unit applicable on our website, but will NOT be refunded to other transaction platforms which was used to pay with example PayPal, MasterCard, VISA, EFT etc.

One Tuning File per Request Allowed. We do NOT supply multiple different files for one tuning request. All Tuning Files come with a 30-day warranty for alterations or repairs on the file. Any solutions that was not selected in the options, or files that require any further solutions or modifications added or removed once original request has been done already, will have to be resubmitted as a new Tuning Request and will be charged at the applicable credits as per the price list.

Files that require re-do, due to customers car going back to main dealer and the modified file has been removed, then you will need to make a new file request again, and will be charged accordingly.

We will not be held accountable if you work without proper or the necessary Diagnostic or Tuning tools and are unable to diagnose on our request or make any necessary resets we advise. If files are uploaded and they are not the correct file, or you forgot to select a solution and the file has been processed by a tuner/engineer already, you will have to resubmit the file again with your request at your own cost. PLEASE make sure you upload the correct file and select the correct options the first time.

Any damages to the ecu or vehicle, we will NOT be held responsible for, and no refunds will be given. You as the user/client work at your own responsibility. You flash files at your own risk. It is very important you do full health checks and tests on all vehicles before tuning.

By using our file service, you AGREE to our terms and conditions.

Tuning and Diagnostic Equipment

All tools and diagnostic equipment will be original and genuine of nature, and will carry the applicable manufacturer’s warrantees and guarantees. Our company will not be held responsible for any defective tools, but will liaise with the applicable manufacturers if such defects would arise.

Any returns of equipment could have an extra charge to cover costs on example, handling, shipping, customs etc.